Go on and tell us about your poor consumer experience. "If . They were instructed to mail the tickets to Ireland by five days time, a deadline . 2.7 Payment Authorisation. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Which? Chris Brown Tickets. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Instead, it sat on your $2,031. This field is for validation purposes and should be left unchanged. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Hombres G Tickets. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. BLACKPINK Tour 2023. You agree . 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. viagogo AG is registered in Switzerland, Company No. . If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Viagogo reviews, customer feedback & support. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Plaintiff fails this rigorous analysis.. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? We endeavour to rearrange delivery with the customer or arrange a collection point. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. To post a ticket for sale on viagogo You must first register with the Site. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Dial +1 (866) 788-2482. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. You can add me too. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 2.8 Notification. 4. Faye has now been refunded by her bank after making a chargeback claim. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.18 Merchant Description. This tracks your activity using third party cookies. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. This will be posted quickly, exposing the company and letting others see what happened to you! If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 2.17 Season Cards. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. All Rights Reserved. You will receive an email notification from Viagogo explaining the same. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. We may investigate complaints and violations of our policies. It will stay valid for the new date. Nelnet Servicing Data Leak Your Personal Information At Risk! This charge is in addition to the amount originally paid for the tickets. 5.4 Making Adjustments. How do I find tickets I've already downloaded? Explain your case the best you can. Why is the price printed on the ticket different to what I paid? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. If the event . When Your Event is Canceled or Postponed. We always ask that people only buy from authorised sites in order to protect themselves.'. 7.1 Ownership of Intellectual Property. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 2.15 viagogo Guarantee. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Rufus Du Sol Tickets. Taylor Swift Tickets. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Why can't I see my order or sale in my account? They take your money with no intention of even giving you anything for your purchase. Romeo Santos Tour 2023. "Comparably priced" replacement tickets are determined by viagogo in its discretion. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. May 3, 2021 / 1:22 PM / AP. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. It's unlikely you'll get the delivery costs or booking fees back, though. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission.
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