$200 Negotiable. Press J to jump to the feed. 1300 558 878 select option 1Open 9am - 5pm (Sydney time)Monday - Sunday. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. It is one of the worst online services ever, horrible website and interface, nothing works as it's supposed to. -. But the question is, which among the two sites offers promising services for you? You can subscribe to a wide variety of live events and Ticketek will contact you when there is new information. After the event; I received an email stating that the buyer could not gain entry to the event as they required a "hard copy" of the ticket, that I would not be receiving payment for the ticket & that I was liable for a $100 administration fee. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. How do you know if theyre secondhand tickets? + I had to pay listing fees + I had to pay a $100 administration fee. is not on the list, The service/delivery fee is charged on a per transaction basis, not on each ticket purchased. Ticketmaster first encourages you to find the answers to your questions from their FAQ section. Easier and quicker to open up a back account and that takes foreverId suggest looking at your website and reworking it to fit modern day standards. ensure that we can accurately measure how our website is used. Less missing out, more going out. Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. Starting with experience, Ticketmaster has a couple more years of experience than Ticketek. All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. To preview, click "Buy Tickets". According to Ticketmaster's policy, on the average amount of ticket price, 30% of it is being charged as fees. Sold my tickets on ticketmaster resale and got my money in the bank within 9 days. Its capped at a little over the original price. Apart from the convenience fee, it doesn't charge you any other taxes and processing fee. Set the price. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Has anyone experienced the same problem as me trying to remove their tickets from listing at Ticketek Marketplace but unable to? Marketplace My Ticketek Ticket Delivery. Create an account to follow your favorite communities and start taking part in conversations. Does this mean there's actually no tickets left? There is a Box Office located at West HQ. This post has been marked as non-political. Australian F1 2023 - Sunday Only. Note that the prices are not set, even for the similar seats for similar events as tickets are being sold by different individual sellers mostly. remembered as you explore the site, as well as assisting in security The Box Office is located at the Western Entrance and best . Refunds, Payments and Exchanges. Its a party over here. We will only use them once to look up your active tickets in to then often have to go to their desk at the venue to follow up the issues. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Therefore, it's impossible to speak to an actual person. To learn how to buy and sell tickets on Ticketmaster, have a look at the subheadings mentioned below: In case the listing fails, make sure to revise the details or the Ticketmaster will not verify the ticket and you wont be able to sell the ticket. Not only do they have some really easy user interfaces to navigate around freely, but finding options like Selling tickets or My orders are easily visible too. Have consumer affairs gotten back to you? As for delivery, you can either opt for a physical ticket and ask them to deliver it to your doorstep or you can go with a virtual ticket and save some money. Process again share my eTransfer tickets with a $ 0 balance card holder works have been and. Ticketmaster vs Vivid Seats: Which Is Better For You? I can not believe in this day and age HOW BAD this company is. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. No upcoming Help? Garbag . No reply emails or any form of communication. you can't make. Basically avoid if you can find another way to sell your tickets. 2 February 2023. It has a hefty price charges, for example for a ticket base fare of $25, Ticketsmaster charges $7.75 convenience fees charge, that is at least10%. Create an account to follow your favorite communities and start taking part in conversations. Non existent customer service. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.". Dyson Hair Dryer Cord Management, 2023 Trustpilot A/S. It hasn't gone unnoticed. I am a bot, and this action was performed automatically. If you did not find an answer over there, then you can submit a request through the sites Help Page. No, we are unable to offer refunds or cancellations. ticketek marketplace fees. Accessible parking must be pre-booked via Ticketek's Accessible Bookings Hotline: Reach them by phone on (03) 9286 1208, or; . i spent 2 hours online and still didn't manage to secure tickets. The call centre shut the phone to the customer's face.. This may vary slightly depending on which delivery method you choose. Not only did the 'Resale' site not recognise my email address (to which tickets had been sent for an event), it did not recognise the event when searched for under Artist or Venue. Many of us haven't booked on line since COVID started, The site is worse than I remember. Any fees are charged to the buyer on top of the amount you want to receive as a seller. I'm pretty desperate for this event because i don't see anyone selling tickets for this anymore and marketplace seems like the only legit place. There is no customer service centre you can call, just an automated voice call telling you to email. Click "Continue" and you should be able to finalise your Tixel listing in a few seconds. When I was looking into this for my own issue, it says they do this in case of any issues with the ticket or the event itself. Hey, I went through a 10-month ordeal with Ticketek Marketplace last year. All rights reserved. has links for each of your tickets purchased. Absolutely appealing customer service!!!!! I would give it zero rating if I could! Check out the Ticketek Marketplace site for more information. This is what a Ticketek mobile ticket looks like in your browser or mobile app. If you have an event in mind, you can use the search bar and find the event through the event name, venue, and few more filters. If you're planning your visit, you can . All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. If they try to ghost you or pull some dodgy shit, tell them you will lodge a claim with VCAT. Absolutely shocking customer service. You answered your own question - they are separate sites, why would the purchases be linked? If you've forgotten your account details, never fear we also . Before I get into it, I would recommend waiting more than a few days for them to get back to you. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. B. Our integration means you can list tickets for resale directly from your Ticketek account. Before I get into it, I would recommend waiting more than a few days for them to get back to you. The service and handling fee covers the end-to-end service delivery, from the time of purchase through to staffing at events, technology and support. Send them an inquiry many times and they are not answering! Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. Fees. Logged a Consumer Affairs ticket and posted on the Ticketek Australia Facebook page. Ticketmaster offers some more amazing services like TicketExchange and fan-to-fan resale service. My Ticketek; Gift Vouchers; Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I've tried to contact ticketek through email but they haven't responded at all and its been ages. I purchased tickets for Brian Cox in Sydney. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. If you received a PDF 6. The lounge open 30 minutes prior to the main arena doors on an event day. The answer is simple by using online marketplaces like Ticketmaster and Ticketek. 2023 Australian Formula 1 Grand Prix 4 Day Pass (Thurs-Sun) Safe, Fast and Verified We use modern, anti-fraud technology and hang on to tickets until payment is received. Verification can help ensure real people write reviews about real companies. Date of experience: 23 January 2023 No record of the sale on the website under my account. Very disappointed considering this was a direct link from the ticketmaster website, I thought it would be legit. I was ready to go on the dot and within a few seconds I was at the resale site paying three times the amount, for really crap seats. Would definitely use again! Why does Ticketek Marketplace charge fees? I am in the exact same situation (sold tickets for the same game). And operates Ticketek.com and Ticketek.com.au ( the & quot ; ) ) for an Ticketek mobile you. This is a review for Ticketek marketplace, run by Ticketek. This is a review for Ticketek marketplace, run by Ticketek. Jul 30, 2019 contributed by Ticketek Marketplace (Deactivated) . I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. on Ticketek, you can sell it on Tixel. BuburAyam.asia I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!! Its ticket resale without the hassle. . Not that they are necessarily wrong, but people often don't comment when things go routinely right. If for whatever reason you are unable to attend or need to sell your ticket, selling on Ticketek Marketplace is an easy and secure option. Ask a question about Ticketek Australia in Services. This is a rort stacked in the favour of liquidity for Ticketek & Ive complained to NSW Fair Trading. Once you are sure about the event, tap on the get tickets option and it will first take you to select seats. I did not use that link as Luckily i had already sold the tickets by another website, as the concert is on in 1 weeks time. Tixel is a safe ticket marketplace to trade tickets from Ticketek. It offers 100% ticket guarantee on all its orders. [2022], Ticketmaster vs Seatgeek: Which Is Better For You? Find trending events near you. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. I applied for a refund in August but have not been contacted. I had a similar experience in May-June, it seems like theyre still struggling. No contact details to chase, so far no tickets. We've got your back: all you have to worry about is getting to the concert on time. Can I purchase tickets at the Box Office at West HQ? CouponAnnie can help you save big thanks to the 14 active promotions regarding Ticketek Gift. Ticketek - With over 40 years' experience ticketing the biggest live events and venues. Thu 30 Mar, 23. Wow, I hope it doesn't take that long. Theyre so damn dodgy. I bought a ticket for Steve Lacy on Ticketek Marketplace and im scared that its not a legit ticket, Sold my tickets in 20 minutes. * They also charged me $100 administration fee (for what?!) Adjust the price slider to $1. We'll automatically reissue all tickets to the buyer. How can we help you? The above discounts are the most recent Ticketek Gift promotions across the internet. Will also be reaching out to A Current Affair! The working of Ticketmaster is similar to any other trusted marketplace. Here, you'll have the option to click a button to say you're interested. . The status of those tickets are still active which means they still haven't been sold and I also haven't receive any email notice that my tickets are sold. [2022], Gametime vs Ticketmaster: Which Is Better For You? I purchased tickets from the marketplace and they show up on the marketplace site but going back to Ticketek it says I have no orders. No way to recover tickets. 760500 Views Aug 18, 2021 Article. Then make an account with Atlassian. Unknowingly, I was obviously redirected to the resale site where I paid $949.51. Join. And the sellers have an upper hand under this category as they are not charged any additional amount or charges for selling the tickets on Ticketek. Ticketmaster Resale is an open marketplace for the sale and purchase of live event tickets. Takes days, even more than week to get reply. Ticketek account. But in case you were not able to find the answer you were looking for, then you can opt for fan support service where the fans support representatives are available from Monday to Sunday starting from 9 AM till 12 AM, midnight, ET. If as many people forward thier experience to the Ombudsman as have made comments here they will be certain to investigate. There are now 6 discount code, 8 deal, and 1 free shipping promotion. Sell tickets directly from your Ticketek Account. Cut & past of a review Ive added to a number of sites & Ive just asked a TV Station if it would do an expose: Ticketek Marketplace is a Rort. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". Log in to your account and click on View our waitlists on the homepage. It deals with tickets in categories like sports, theatre, concerts, arts, and more relevant events happening near you. Why does Ticketek Marketplace charge fees? Please note there maybe no replacement for General Admission tickets. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Still waiting for my refund 6 months. Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! This symbol means you're seeing tickets from other fans too. Bought some tickets for a concert in December 2021 that were unable to use because of Covid and venue restrictions, notified them before the event and them couldnt get hold of anyone to meet their pre concert deadlines. Ticketek is not owned by Ticketmaster. to find the link in order to proceed with this listing. Dealing with the same thing atm. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. Last updated: Jul 30, 2019 by Ticketek Marketplace (Deactivated) NHL Playoffs. No. You will be able to receive notifications from the mobile app when your favourites are coming to town and when tickets are on sale. But, they offer a good variety of payment methods like American Express, MasterCard, Diners Club, Ticketmaster gift card and they also accept almost all the other debit cards. Im not waiting for nearly 12 months for my $1000! Apart from this, they do not charge any additional taxes and convenience fees. Just follow the instructions given under the below-mentioned subheadings and you will be done with the work within a few minutes: According to Ticketmasters policy, on the average amount of ticket price, 30% of it is being charged as fees. If you are reselling your tickets on Ticketmaster , there is also a resale service fee based on ticket face fare. Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. Visit Ticketmasters website or app and search for the selling portal option. It was quite a bit of money, and I'm worried about losing it. Once you have selected your seat, you will be proceeding to add all the required personal details. Trying to buy concert tickets on the normal Ticketmaster, tells me sale starts next day at noon and shows a countdown. If you click on "Mobile Ticket", you will get to the same link that was included in your Ticketek acts as a good global leader with technology in ticketing. These cookies are set by our 3rd party analytics tool, Segment. You will be given priority access to selected shows, exclusive promotions, and discounts on selected events. *Plus fees and charges All patrons 17 and under must be accompanied by an Adult. ticket looks like this you got a mobile ticket from Ticketek. I tried it today and was able to remove my tickets from listing. A week later- no response. When you look at the ticket prices, it seems not much costlier than other markets. Your email address will not be published. Im going to email the theatre and ask them to change to ticketek - who are not great but at least you can find a person. Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. Please ensure you check the . If you are talking about the field then yes, Ticketmaster is the same as Ticketek and both work in the ticket marketplace industry. Sell tickets directly from your Ticketek Account. Report. the actual Ticketek mobile link. )Tried to ring the 1300 phone number provided, to resolve my issues but was unable to get an answer.I sent an email on 31/1/21 listing the issues I was having to the email address provided.I Received a response on 8/2/21 advising they hade received my email and that Due to the. Consumer Federation of America, Fan Freedom, National Consumers League, Protect Ticket Rights and Sports Fans Coalition, have released a set of principles called 'The Ticket Buyer Bill of Rights'. I am yet to receive any money and there is no where to contact anyone. Go here and select 'Marketplace fan to fan' from the drop-down and submit your request. DO NOT reply like a regular email, you won't get a response. . Ltd. All Rights Reserved. A truly digital company, ticketek.com.au is Australia's . 1 minute after noon it's my turn and all tickets are already soldthis was a small town concert. Not all event tickets will be available to . After examining everything, you can post the listing and wait for the customer to buy it. I put in an online request on ticketek a few days ago but haven't heard anything back. Knotfest. This company has deliberately been set up to scam people and then use fine print to try and justify their behaviour.I recently sold tickets to a concert that I would not be able to attend. Complained via customer care webform which didnt even have an option for the relevant event. Tixel has helped hundreds of thousands of people change their plans without getting Response then received which simply stated payments processed 10 working days after the event. Created by Nicole Bowman. Vivre Sa Retraite Dans Son Pays D'origine, I have the same problem and no where to report or contact. Be sure to check our page often for the latest coupons. I received an email stating that they had been purchased and the money would be in my account 10 days after the event. Then, with the help of the seating chart picture, decide on which seat you would like to get. Also, among the good list of payment modes Ticketek offers, you can also opt for Afterpay and pay for your entire amount in 4 installments. 3.) To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. How can we get rid of Ticketmaster, surely we deserve better in Australia? * In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer. LB. Both Ticketmaster and Ticketek offer platforms that are easy to use. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Similar to any other ticket marketplace, buyers, and sellers can come together on its platform and grab amazing deals on different types of tickets. 30. We might say that it is tied since all the other sections concluded with both being winners or losers together but if you are bothered by paying more on extra charges, then trying Ticketek first can be more helpful. You get to buy in-demand tickets at face value prices mostly. Authentic and Verified. ticketek marketplace fees . . Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. Fee-Free Event Tickets. Thank you! Feb 9, 2023. . You will have to visit Tixel to sell your ticket as you cant directly sell your ticket through Ticketeks website. Please note there maybe no replacement for General Admission tickets. A: No, all tickets are only available within 72 hours of the performance date. Ticketek issue different types of tickets depending on the particular event - it can be Apart from the convenience fee, it doesnt charge you any other taxes and processing fee. After your ticket is verified, it will take you to the pricing page where you can decide the price of the ticket. So this also means that not only have I paid extra for my tickets, but they may even be dodgy. I assumed they were just really swamped at the time. Abhorrently bad process for handling refunds and rescheduling due to illness. The Court found that on four separate occasions Ticketek engaged in conduct with the anti-competitive purpose of deterring or preventing Lasttix from supplying its services. Remember that it claims to reply to you as soon as possible and the operating hours of the customer support team start from Monday to Sunday from 9 AM till 5 PM. What did you say to consumer affairs ? Got an email saying the tickets were bought 2 months before the concert, and to allow 10 days for the money to show up in my bank account.
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