Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Work life balance is great. $19 to $21 Hourly. Use your points for flights, upgrades, hotels, or car hire. The process took 2 weeks. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Find information on travel requirements and more. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. I interviewed at Qantas (Sydney) in Sept 2018. It roughly took three hours, and you had a ten minutes break. Good job! describe a time you have done your work above and beyond Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Great! Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. How to connect with us through Social media platforms. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. They have really good training and they are a very supportive, helpful and fun company to work for Join to connect Qantas. Travel and partner special offers available exclusively for our members. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Full-Time. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? What candidates say about the interview process at Qantas. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Qantas is an excellent company to work for. I found it daunting as you are receiving no feedback. The process took 2 days. Travel and partner special offers available exclusively for our members. You can track your Qantas Points, shop and more. 1. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. We believe the journey should be as exciting as the destination. Asks whats one time where you had to disobey the rules. The next steps were background and security checks and finally a thorough medical which is at your own expense. 10808. PGDM; Specialisations. Have you ever had a difficult situation with a customer and how did you resolve it? Bookcar hire,car specials,commercial vehiclesandairport transfers. The process took 9 months. Deals on Qantas flights across a range of Australian and international destinations. 3. Establish customer relationships and follow up with customers, as needed. Get ready for your big adventure with our dedicated family section. Great! Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. It was an very open question to be answered so yeah good luck to everyone that applies et. All Qantas employees are required to pass a security check. If the policy allowed, I would let the customer know that I would be happy to oblige their request. I had a chat interview for my first processing. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. What key skills from that experience would you bring to this role? Online application and then I was invited to submit an online interview which consisted of about 6 questions. Wow! I interviewed at Qantas (Sydney) in Feb 2023. I love to brainstorm and hear other people's ideas and expand on them! What would you bring? required min 500hrs, One of the best experiences ever. Excellent! I would suggest to really prepare yourself before going to the interview. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. The process took 1 week. Tried to book the same flights online and it said "flight full". Staff are great. Can you talk more about what a heavy rigid driver's license is and why you got one? Contact us here. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Be specific with your answers they want examples Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. Browse our airport guides and lounge network information. The process took 3 months. . describe a time you saw a staff were doing something dangerous If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Remind the interviewer of how excited you are to familiarize yourself with their company. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Information about visas, health and more. Great job! While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Options for mobility and medical assistance and first-time flyers. Have you ever had a difficult situation with a customer and how did you resolve it? I applied online. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Ways to check-in for your flight including online and on your mobile. Responsibilities. Use your points for flights, upgrades, hotels, or car hire. Step 1; Applied for job. The process took 1 week. I got chat interview with Qantas. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . The process took 3 weeks. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Part-time. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Qantas. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Our call center temp agency focuses on results . For work rights in other countries, contact the relevant authority for that country. I know it is important to try and relate to them in a very personable way to help make their day better. The process took 3 months. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. The process took 4 weeks. Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". Are you good at math? Meeting as a Group. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. I interviewed at Qantas (Brisbane) in July 2016. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. I applied online. Discover our Australian domestic and international network, airline partners and oneworld. Great job! Founded in 1920, they are one of the oldest airlines in the world. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. What about the company appeals to you? 3 . How to Answer: Why Do You Want to Work Here? Get hired today! When you call this number, you'll be connected with a customer service representative who can help you with all your needs. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. I applied online. "I've had two jobs where I did a lot of work with customers over the phone. I interviewed at Qantas (Sydney, NS). Why were you the one who took the initiative to solve this problem? Restaurant and hotel reviews, photo galleries and travel articles. what decisions did you make? It's great that you set a routine for yourself. Be honest about the experience you have that relate to these two items. Step 4; Invited to an online group assessment. Our customer service teams represent us on the ground and in the air. We proudly provide the highest levels of service and support to our customers. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. I applied online. Qantas Airways Limited 4.0. If you've already created your profile, you can sign in and access your application and personal information to . As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. I have had several jobs in the past that involved providing service to customers over the phone. Great! By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. If a coworker was being unsafe, would you talk to them about it? Earn Qantas Points when riding with Uber to and from eligible Australian airports. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. News that the . the rest of them i need to explain it. It is just talking into the computer or phone (depending on what you use). Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. They wasted my time and effort and advise me to reapply if I am still interested in their company. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Earning points couldnt be easier. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. A poor customer experience and how did you handle 2. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 1. Freight - cargo, express, airmail, freighters, charters and customs clearance services. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Aww crap I was in a panic. did anything happen? I applied online. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. We do not claim our questions will be asked in any interview you may have. If successful, hopefuls move on to a second round of interviews that typically take . Competitive salary and shift penalties.
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