As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. 2023 Trustpilot A/S. Thanks. Why have i been rejected for my return as the item was faulty? Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Happy from start to finish! My son lost out on his Christmas presents as a result. Footasylum doesn't deliver on Bank Holidays. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Would not recommend. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. AVOID THIS COMPANY!!!! Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Here are 8 tips for writing great reviews. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. !spoke to Edge lane store about colours in crocs. Will not use again. In just a few steps, we'll have it sorted. Take care!Thanks,Rebekah. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. It goes against our guidelines to offer incentives for reviews. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. | Read 2,661-2,680 Reviews out of 55,033 Order placed Sunday afternoon and delivered Monday afternoon. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Anyone can write a Trustpilot review. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Will definitely be ordering from them again. This is the last thing I buy from footasylum from here on. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Perfect from start to finish. Delivery Methods. Verification can help ensure real people write reviews about real companies. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Alpyrex. Email never arrived so ended up going to a store on crutches to get a refund. Easy! Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Hey MattThanks for taking the time to leave us a review. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Rolling eyes, rude attitude. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Order placed on Monday standard deliver paid for and the parcel arrived the next day. High performance sneakers, trending streetwear and exclusive product weve got you. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. A pop-up box will appear revealing the code. Once Footasylum has received and inspected your order, a refund will be issued. Here are 8 tips for writing great reviews. The kind your customers really want. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. All in all, satisfied with my purchase and dealings with this shop. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. I have sent them back the undamaged trainers in a damaged box as I received them. Shocking service avoid disappointment. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Free return by our courier service. - Anonymous, posted 4 months ago Suggested companies are based on peoples browsing tendencies. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. They sent me trainers in a damaged box. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. For more information on the cookies that our site uses click here. Next time it will be JD SPORTS for my next purchase. Got them cheaper than any other website. In just a few steps, we'll have it sorted. Was looking everywhere but at her customers. Email and text communication was prompt and efficient. We also ensure all reviews are published without moderation. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Change of mind returns accepted. If you don't like it, leave. You have disabled javascript in your browser, please enable. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). It's your job. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Got them cheaper than any other website. Wow! My son lost out on his Christmas presents as a result. It's great to hear you are happy with the coat and that the delivery was so quick. Never again. Shoved the card machine into our face. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Suggested companies are based on peoples browsing tendencies. Email never arrived so ended up going to a store on crutches to get a refund. Ordered some trainers at 10.30pm amd paid for next day delivery. By using a. In November 2022 I placed an order with FootAsylum and it never came. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Manners cost nothing. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. We use dedicated people and clever technology to safeguard our platform. How are you today? Code Expires. Will definitely be ordering from them again. Purchased 2 pairs of Salomon trainers in different sizes. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Order placed Sunday afternoon and delivered Monday afternoon. It goes against our guidelines to offer incentives for reviews. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Great sale and super quick on delivery. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Email and text communication was prompt and efficient. - Mel, posted 7 months ago Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Great sale and super quick on delivery. Accurate And Undamaged Orders. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Which are the instant chat and the WhatsApp!! Yes. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Great sale and super quick on delivery. Keep up the good work Terry!Thanks so much.Tanya. Over 90 off RRP. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. International Returns Most Popular Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. In November 2022 I placed an order with FootAsylum and it never came. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. | Read 8,321-8,340 Reviews out of 55,152 I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Ordered Nike trainers. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. I was taught to value customers, no matter what job I was in. 10/10 will not be using footasylum again. 2023 Trustpilot A/S. You will be contacted by email to verify your review. We use dedicated people and clever technology to safeguard our platform. Hey Getta,Thanks for leaving us a great review. Happy from start to finish! Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. very helpful as Liverpool didnt answer the phone. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Check out what 59,340 people have written so far, and share your own experience. All rights reserved. For full terms and conditions see here. Find out how we combat fake reviews. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Newsletter subscription. Get FREE UK delivery on all orders over 60 and FREE UK returns. They also offer a WhatsApp device but it doesnt work. Just noticed that the box they have sent them in isn't for the correct trainers. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Check out what 59,467 people have written so far, and share your own experience. That is great news that they arrived a day early!We hope to see you again very soon. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. They all fit perfectly. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. To break them up politely to ask for helpit was like I had sowrn at them. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. 28 Feb. Up to 60% off at Footasylum during the half term sale. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Over 90 off RRP. Ordered and paid on 10th December my daughter's Xmas present. Companies can ask for reviews via automatic invitations. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Useless. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. That is great news that they arrived a day early!We hope to see you again very soon. In real life, they are dull, boring and have no character at all. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Date of experience: January 04, 2023. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Discount. Also it was delivered to Republic of Ireland avoiding customs charges. They also offer a WhatsApp device but it doesnt work. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. * One or more of these files was not uploaded due to an invalid file type. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Stay ahead of the game with the latest trainers and clothing from Footasylum. 124.99. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Totally amazing service cannot fault. Companies can ask for reviews via automatic invitations. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Thank you so much. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Ordered item was faulty. That is great news about the fast delivery.We hope to see you again very soon. Ends: Mon 6 Mar 2023. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Still over 300 down! Footasylum is a leading UK retailer of fashion streetwear and sportswear. Never again. I would avoid at all costs. In real life, they are dull, boring and have no character at all. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Ordered almost 400 worth of clothes for my son on the 12th of December! Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Beth is Home Editor for T3, looking after style, living and wellness. 10/10 will not be using footasylum again. Tried to send Crocs back as they didnt fit my daughter. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). 10/10 will not be using footasylum again. Ordered almost 400 worth of clothes for my son on the 12th of December! All students enjoy 10% off at Footasylum. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. This arrived within only two working days and all items were delivered intact and all there. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note !
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