Ugh. You only need to do the following: Once you ship the product to ModCloth, you can sit back and leave the rest to us as we will reach out to ModCloth regarding your return. You can also check your Fashion Nova return status via the given link. I went to check on the website and they expect you to download an app to track shipping? The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. Address for shipping back Modcloth returns. Items are mailed promptly and of good quality. We apologize for any inconvenience. Complete Guide, What is a Permanent Bracelet? If a purchase is made and points were earned through the purchase, the earned points will be refunded back to ModCloth.com, even if this makes your points balance negative. The delivery was ok, but would not recommend buying from this site. Returns Portal. Your returned item must not be: They also have a list of non-returnable products. The points you used to redeem the discount will also be added back into your account! Free gifts or promotional items with retail value. We recommend signing up when you make your first purchase, but you can join at any time - there is no minimum spend required to be a Member. Hey, Olivia! Does ModCloth accept in-store returns? I just wanted my return to be processed that I mailed back a month ago. Modcloth has always been a brand for women and vocal in its support of women's issues, size inclusivity and creating conversation. More Ways to Shop. I bought a pair of shoes that were way too wide so I returned them. While you did purchase this item at final sale, we would not want you to keep a pair of defective pants that started falling apart as soon as you pulled them out of the package. Modcloth has to receive the unwanted piece within 28 days of the shipped date. By - June 6, 2022. If you return part of your order, we will refund you the total dollar amount spent after the discount was applied, but your points will not be refunded. They used to have a great return policy, reasonable shipping prices, and quality clothes that you could count on to fit. For more information on our Return Policy, please click here. When I go to the tracking link they provided via email the site (ppxtrack) is static with no updates for three weeks. You can't process a return without it. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. In that case, return the item by mail and include your measurements on the packing slip. I am very disappointed that there was no care label. Shipping and handling fees are non-refundable. 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This is where I got my wedding dress. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! I'm sorry for the wait with your return. For more information, please visit our ModSquad Rewards page for more information. 'Free' shipping if you spend $125 is NOT free shipping. Once they receive the item, ModCloth can take up to 14 business days to review your request and decide on the outcome. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. I ordered a dress and it came in about two sizes too big. Shipping labels were generated but the shipping company tells me the parcel has not been delivered to them yet.I have emailed customer service twice with no reply.I went to their official site of this company and I found this helpful info which .is and after a long chase, I got my amount back shipping details as well DO NOT BUY FROM THIS. If the reason for your return is not due to the companys fault, they will deduct $5.99 from your refund. If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of our label. The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid. 1. iis express not working with ip address. 20+ Creative Ways, 6 Benefits of Castor Oil for Face & How to Use, How Long Should You Leave a Facial Mask On? As well, that someone else would contact me about the RA. LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile, inclusive apparel and . Customers from Alaska, Hawaii, Puerto Rico, and other locations outside the continental US must provide their own return shipping. From social media to dating sites,, The best face oil can deliver other beneficial ingredients like retinol and antioxidants in addition to sealing in moisture and, Does the Perbelle CC cream actually make your skin tone better? Referrals must purchase their items through the direct link provided to their email for you to receive referral benefits. Well issue you a ModCloth store credit for the amount of the returned item(s) to your account. Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. I emailed them to fix it and they said they were out of the jeans that I ordered now and will send me a shipping label for the dress but refused to send packaging and expect me to get packaging for it!!! Now that we are back to being independent, we can revitalise those aspects of the brand that our customers really loved.". I also use other affiliate links. Please note we do not allow stacking of coupon codes, so a referral code may need to be removed to take advantage of higher discounts during site wide sales and other special events. Its OK. Using our labels will deduct a $5 return shipping fee from your refund amount. For immediate assistance, please give them a call at 888-495-9699, or chat with them by clicking the M icon at the bottom right of any page youre browsing on the site. We did recently have to make some changes to our shipping costs, due to some of our increased costs and in order to continue to offer free returns, as we know how important those are to our customers. Sorry to hear you had trouble with this dress. Return labels provided by Global-E will cause a flat feeof $10 USD deducted from your return amount. Didn't offer anything to make up for the massive inconvenience!! Not at all happy with my purchases mainly due to the poor quality of the fabric. Happens to the best of us. Our return window for domestic customers is 28 days from the ship date to arrive back with us. But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method. If you dont want to use Modcloths label, you can ship the items at your own expense to: Modcloth Returns 2250 Roswell DrivePittsburgh, PA 15205. In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. This company is shady and they are no longer thinking in the best interest of consumers. Budget Fashionista is a registered trademark of Speak LLC. Verification can help ensure real people write reviews about real companies. Sit back and relax while we do the work. I will never shop at this store again. Unfortunately, you cannot transfer points between two accounts. You can view ourPrivacy Policy hereand unsubscribe at any time. To check the balance of your points and available gifts navigate to the ModSquad Rewards page. Find your order number. All you have to do is open our app and follow these steps: With your e-signature, you authorize DoNotPay to deal with ModCloth and ask for the refund you deserve. Well get rid of them in the blink of an eye. Incorrect items being sent is not typical, but all of our orders are packaged by hand, so mistakes can occur. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. Go Global Retail acquired ModCloth at the start of the year and has supported the company to become GDPR compliant, so that the label could be available throughout Europe again. The company has put some restrictions in place when it comes to the items they will accept your return request. I gave it several weeks for a return to be processed but they never did. Hey, there! We will definitely follow up with our returns department on this matter. I used to be diehard about ModCloth with the original ownership, but ever since Walmart took over I felt like the pieces really declined in quality and ~vibe~, and weren't worth it. 3434 carolina southern belle; why is austria a developed country; modcloth return label. Non-refundable. Step-by-Step Guide, Can You Have Hand Tattoos in the Army? You can view ourPrivacy Policy hereand unsubscribe at any time. Return the package via the US Postal Service or FedEx. LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile . Does Modcloth have free returns? Return items must be received by us within 60 days of the shipped date to be eligible for a refund. Next, enter your code in the Gift card or Discount Code box upon checking out. Please note that we currently only have the option to refund to the original payment method and are unable to process. Answer Is Yes, How to Tie a Blanket Scarf? If you dont want to wait that long, you can use the help of DoNotPay to speed up the process. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. I have written to ModCloth customer care twice and got zilch response. Care instructions are included on labels for every item, including this dress. We do review these on a case by case basis. Guide 2023. Please note that all final sale items and late returns sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion. Ground Economy Shipping on Orders $150+. 2023 Trustpilot, Inc. All rights reserved. Remember to include your order information in the box and get tracking on the package. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. ModCloth's post-Walmart life has brought it back to its roots and, now, back to Europe. It goes against our guidelines to offer incentives for reviews. Step 1: Choose your order, choose your item, and tell us if you want a return (make sure to state store credits or a refund) or an exchange (be sure to state your new size/color/pattern) . We can only make decisions based on the information provided, so it is important to let the Care team know you are experiencing a hardship for them to best assist you. ** Please be aware that we can only create return labels for customers residing in the contiguous US. With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. They will lose valuable customers and revenue this way. I apologize, again, for any inconvenience, and I will be sure to share your feedback with the appropriate teams. When you shop with ModCloth you have 30 days to get a full refund on your order. Find locations. Write down the tracking number so you can track its journey. Everything You Need to Know, What is a Tennis Bracelet? Still no answers to my calls or emails or chats. So sure there's a discount, but you won't be able to use it on anything you actually want to buy.Customer service is basically non existent. I understand your frustration, and will be sure to share your feedback with the appropriate teams. That's three items that way about 3lbs all together.They offer discounts to students, nurses, doctors, military, but only on full priced items. Learn more about Budget Fashionista and editor/blogger Catherine Brock. Have any other obstacles? Free U.S. Your points will expire after one year of inactivity. For Domestic (US) returns, please click here. You will only receive points for purchases made after creating your rewards account. Machine wash. Unlined. 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. Mind you, their ground shipping takes over 1 week for items to arrive. If you're having any further issues, please email us at support@modcloth.com and we'll get you sorted! Thank you for your review! Return items must be received by us within 28 days of the shipped date to be eligible for refund. These policies are subject to change. I ordered the bubbly feelings midi dress which had no care label on it. Please note that points can only be redeemed through domestic checkout at this time. Like, over a month. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Once an order has been placed it can't be canceled or changed. Hi, there. You will provide your email address or phone number plus your order number or return number. To do so, you have to complete the following five steps: Visit the company's Returns Portal page Enter your order number and other required information Print the return form and the return label Place your item inside a box together with the return form We will then include a deadline in your request, which ModCloth will have to honor. It was packaged and returned. **Please note that direct referral link is not compatible with Paypal or Afterpay payment methods. I will not purchase from a company that will not stand by their product quality. How to Delete Depop Account? And since this casual mini is sleeveless, it can be layered with your basic tees! Joining our rewards program is simple (and free)! Due to a system limitation, we are not able to reward points for reviews made through product pages on the website. No one answers the phone, I'm on hold for hours. The description said cotton/linen but the fabric is actually a very thin polyester - a totally different look than the shot in the ad. Put your item (unworn and labelled) and order invoice in a securely sealed shipping package. Getting a refund for items I returned is taking FOREVER. I washed it in the delicate cycle in cold water and the polkadots on it glued together and the dress is ruined after one wearing. Discounts are not eligible on shipping fees or taxes. A member of our Care team should be reaching out to you shortly to assist with this matter. To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing. The Dos And Donts Tips, Are Sneakers Business Casual? I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. Over 10 days of no response, I contacted my credit card company to dispute the charge. For International returns, please click here. S=34 inches Length . I'm very sorry for any trouble with getting in touch with our Customer Care team. Youll have to provide your own shipping see the address below. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. Hi, Jillian. Then, we will include a deadline in your request, and ModCloth will have to respect it. They are available from 9am-8pm ET, Monday-Friday. While I know our return process can be on the slower side and certainly a part of our business we are wanting to improve, we do absolutely refund all return eligible items sent back to us, and if something is taking longer than it should, encourage customers to write in to our Customer Care department for us to look into the matter. That being said, we understand that sometimes life gets in the way. If you return an item to ModCloth and dont receive a refund even though you deserve it, you can use our app to demand whats rightfully yours. Shipping charges, except in cases where we have made a shippingerror. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. Claim it before the government does it in your stead! We hope you love what you ordered! Their contact link on the page is dead and my browser says insecure site. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed. A manager will be responding to your FB message directly to get this matter resolved. They are a small group, and are currently working through extremely high volumes of incoming messages. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. The stuff on Modcloth always looks so cute, but I find the quality isn't always there. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. You also can't return pieces you've worn, washed, or damaged in some way. The team is available from 9am-8pm ET, Monday-Friday. I ordered jeans. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 7 Methods, Can You Wear Boots In The Summer? Tag #MyModCloth in your most stylish posts for your chance to be featured. NEW ARRIVALS CLOTHING PLUS SIZE You can drop the item off at a Fedex location. If your item has different fabric listed on the tag than what was listed on the site, that would be something we'd want to look into and correct. Hi, Carrie. I'm very sorry for any inconvenience or frustration with your order, or with getting in touch with our Customer Care team. It's extortionate compared to other online sites. (If you misplaced an invoice, just go to My Account, click on your order history, select the correct order number, and print it.). This article will introduce the ModCloth return policy and explain all the details you need to know before submitting a return request. Hi, Paige. Returns; Items (0) Content (1) Information about Returns & Price Adjustments Read More haven.