Click hereto access the Mobility Reservation System. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. It is the operators responsibility to ensure that mobility aids are safely secured. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. To view the full code, please visit To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: MARTA Mobility Appeals Panel Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. MARTA reserves the right to limit the number of replacements. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. PCAs travel at no cost when accompanying the eligible customer. MARTA Police (Emergency) 404-848-4911. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). 2424 Piedmont Road, NE MARTA Mobility is a shared ride, advance reservation mode of public transit. Customers must have correct fare immediately upon boarding in order to ride. 404-848-5000 . MARTA Mobility. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. The goal: make life simpler for all our employees. MARTA Transit; This service is designed for customers who can use the fixed route system if an accessible route is available to them. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. . MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Riders' Advisory Council; . Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. The fax number for Mobility Eligibility is 404-848-6900. MARTA attained the Silver level of recognition for its sustainability efforts. It's part of making MARTA a transit system everyone can use. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. MARTA Customer Experience. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Student Program (K-12) Group Discount. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 404-848-5826. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. The operator will not carry packages through the door. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Also please be advised that this card must be surrendered upon request by a MARTA official. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA Police (Emergency) 404-848-4911. 2424 Piedmont Road, NE Where can I purchase bus passes? (Forsyth Street side of the station) Customer Name (first and last) or Customer Identification Number. Customer Service. Atlanta, GA 30324. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. EXAMPLE: Customer prioritizes the Pick-Up Time. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Visit our MARTA Mobility page to see the qualifications for this service. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. When a return trip is needed, indicate the desired pick-up or drop-off time. How do I use my Reduced Fare Breeze Card? The fax number for Mobility Eligibility is 404-848-6900. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Simply tap your card on the Breeze target wherever your riding. Regular Breeze Cards are not accepted for Mobility certified customers. Using tobacco or electronic cigarettes or vaporizers is prohibited. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. (Across from Lindbergh Center station) that the online Mobility application is currently unavailable. Atlanta, GA 30324-3330, Via Fax: MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Atlanta, GA 30324-3330, In Person: To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Please complete the The assigned Mobility Bus is scheduled to arrive during this time. MARTA Mobility service is curb-to-curb. VI Complaint Resolution Procedure and Form. Mobility Fares. Small strollers or carts must be securely held and not block aisles or passageways. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. I think that things are what you make it. Please indicate if no return trip is necessary. A MARTA Mobility Service Agent will explain the service and/or mail an application. 2424 Piedmont Road, NE Indicate the use of a service animal, if applicable. Atlanta, Georgia 30324-3330. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). A MARTA Mobility Service Agent will explain the service and/or mail an application. Scooters are often unstable on lift equipment. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. MARTA has the right not to issue a replacement card. Weekday: 4:45 AM - 1 AM; . MARTA Mobility. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Customer gets off work or finishes school or appointment at 4:00 PM. If service is to be suspended, the reasons will be provided. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. 1. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. 2. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customer Service. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Five Points Lost and Found Office is temporarily closed. Additional companions will be allowed on a space available basis. The application allows for the following online: Employees can view and update personal information, submit . Individuals may forward the completed application in the following ways: Via Mail: To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Atlanta, GA 30324 Atlanta, GA 30303. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Wheelchairs are defined as three or more wheeled devices. Day and time of experience When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. 2424 Piedmont Road NE After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. . Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. When does my Reduced Fare Breeze Card expire? Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Mobility Operators are prohibited from administering medication. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Riders' Advisory Council; MARTA HOPE Program; . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Police (Non-Emergency) 404-848-4900. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs MARTA Police (Non-Emergency) 404-848-4900. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. 404-848-5000 . Click here to download the Mobility/Paratransit Application. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Alternative format requests may also be made during the application process. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Travel Companions are subject to the regular MARTA Mobility fare. All fare types must be loaded on a MARTA Mobility Breeze The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . You can also load stored value (cash) at the cost of $1 per trip. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Lost Item Inquiry Formfor lost items. custserv@itsmarta.com, Write to: MARTA Customer Service Center Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. 1. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Cards MUST be turned in immediately for a re-placement at no cost. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Customers may travel with one companion. MARTA Customer Experience. 3. At a Breeze Vending Machine in any MARTA rail station. 404-848-5000 . Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Applicants should indicate whether they will travel with a PCA during the application process. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. MARTA Police (Non-Emergency) 404-848-4900. A $5.00 replacement fee will be charged for all subsequent replacement cards. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. 2. Please tap your Breeze card within 30 days of purchase to activate reload value. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)].