1-800-MY-APPLE, or, Sales and The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. You do not have to change the optical cable. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. . *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Just a case of waiting for some offers with Black Friday looming. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Continue with Recommended Cookies. Save my name, email, and website in this browser for the next time I comment. I am using a DisplayPort to HDMI cable. All rights reserved. My AVR supports Dolby vision pass through. Aug 21, 2020 5:09 PM in response to i_rina. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Smart Plugs and Your Home: Is Radiation a Silent Threat? It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Im looking to get into Hue lighting for the first time to go with my PS5. ShYnNoK. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. On your PC, search for %appdata% in the taskbar. APs are often best used for devices that dont need a 100% steady internet connection. I run my Xbox One X through the the play sync box and it supports. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. I get no signal issues regularly since the latest update, and I have constant signal cutouts. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Apps are complicated pieces of software. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Joseph_S. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. The Hue app is the central control for all of your Hue devices on your smartphone. Apple may provide or recommend responses as a possible solution based on the information 4. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. If Not, Why Not?! No response from them. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Listen for two "power-up" tones a couple of seconds apart. Press J to jump to the feed. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. *Dolby Vision Enhanced Compability turned on (Hue Box)? For many users, the Hue Sync Box should be ready to use right out of the box. Or want to be part of a movie? The Philips Hue . I will list some issues to see if you have had them. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. 1 Home Entertainment Tech Resource. Simply delete this folder and the app should repair itself. This is another one youve probably already guessed the solution for. Click on the search icon on your taskbar and search for %appdata%. 2018-2023 Signify Holding. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. APs are also best used for devices that dont require a 100% reliable internet connection. I'm on the fence about the Sync Box and am looking to be convinced by some owners. You are using an out of date browser. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. JavaScript is disabled. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. 2- Connecting directly to TV without using Hue Sync Box. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? How does this all work? If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Copyright 2000-2023 M2N Limited E. & O.E. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Please note that all comments go into a moderation queue (to prevent blog spam). I have no problems with any other device . Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. ask a new question. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. It should display a wide range of folders for apps installed on your device. The cable box should run thru the receiver. You can check the apps data files. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. We and our partners use cookies to Store and/or access information on a device. Lets go through some of the most common bugs and how you can fix them quickly and easily. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Enter the password for your Wi-Fi network when prompted. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Continue holding the BIND and EJECT buttons for 10-15 seconds. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). 3. Setting the input device (Roku) to 1080p resolution makes the system work. Go hands-free with voice The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. UPDATE: I was able to fix this issue thanks to @tweethue! I press Sync and it starts working but still says no signal detected. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. What if rolling back the upgrade doesnt do the trick? They work greatmost of the time. You can also just wait it out. The Sync Box supports HDMI. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Going to this page you will see the Hue Sync boxes that are available. User profile for user: These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Troubleshooting Ecobee Server Communication Issues. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. In order to try this fix, you need to delete your apps data. So, it would seem I'm the only one having this issue. There you have it! In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. This site contains user submitted content, comments and opinions and is for informational purposes This is the first app youll need. All you need to do is rollback the version of the Hue Sync app you are using. Both the new app and the new physical device have some issues that users are currently working out. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Save my name, email, and website in this browser for the next time I comment. Im Tristan Perry, the guy behind Smart Home Point. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Everything that happens on scenario 1 happens here. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. All rights reserved. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Can It Support Both?! I thought only ports 2 and 4 were confirmed as having the greater bandwidth? To solve the problem, consider removing and reinstalling the same version again. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Your email address will not be published. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! User profile for user: Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. The images are in Dutch and have not much meaning other then . I cant think of any big issues. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Thanks and good question. If the apps data files get messed up, the app can start having performance issues. Very happy!! provided; every potential issue may involve several factors not detailed in the conversations By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. The Hue Sync Box appears to have a trickier set of problems. Select your Wi-Fi network and tap Connect. Cmcruz32, User profile for user: Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Smart Home Point 2019-2023. 5. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? 2. Philips Hue Sync is a newer product from Philips Hue. 2018-2023 Signify Holding. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). All postings and use of the content on this site are subject to the. Luckily, there's an easy way to fix this. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Learn more about brightness. Would anything change if you used an Ethernet cable between your router and the Hue bridge? Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). At this point, we would recommend you to Contact Apple Support. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Youve probably already guessed the solution here. With each update, new release notes are published so that you can keep track. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. I dont have either of those options visible in my Apple TV settings when Im told that I should. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. 5. There seems to be an issue of integration with apple TV or a problem on device. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. If you have used theHue Sync App, you may have some common issues with it. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. (2 ways), Are Philips Hue Bulbs Bright Enough? From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. This is a very troublesome problem. Lets Find Out! You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Aug 22, 2020 6:17 AM in response to ShYnNoK. For example, HDMI 1 could be the name of your gaming console. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1.