Safety videos. 4. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Simply click on the "sign in" button on. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Please note: Online Services is not currently available for residents of Continential Europe. It prevents others from potentially intercepting the communication between your browser and the website's server. A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. It should be considered the best indication of price. Pro-tip: For the best Oscar experience, sign in to the website first. Here are some suggestions to fix the problem. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Air New Zealand Login Screen. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. You can reset these at any time. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. Your bank will have their own internal processes to manage account fraud. It also lets us contact you when required for example if we see odd behaviour on your account. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Your Airpoints number if you have an Airpoints related enquiry. Long haul. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. We think our grabaseat deals are so good that there is no need for child or infant discounts. font-size: 0.875rem; With four different Airpoints credit cards, there is a card to suit you. How do I update my name, account details and date of birth within my Airpoints account or Koru membership? Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. Airpoints Terms and Conditions apply. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Airpoints is AirNewZealand's loyalty programme. } Check the vaccination and testing requirements for international travel before you book and fly. If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. To start, please enter your username. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. If you call AirNewZealand, we will need to verify your identity in order to help you. What time do greenlight deals go on sale? The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Air NZ Booking Assistance: 0800 737 000. Additional phone numbers. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. AirNewZealand lounge passes are not available for purchase. 2. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Do update your password regularly. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Login - Air New Zealand Internet Banking. Can I use AirpointsDollars to buy prepaid extra bags? In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. You can then set up your email preferences so you can start receiving grabaseat emails. What to do if you travel under a different name. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Inflight Wi-Fi. @media only screen and (max-width: 479px) { Our lowest smart saver fares may not be available every day. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. What Are Air New Zealand Status Points? How to Earn More - Finder NZ You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. Request Login/Password Reset - Air New Zealand Airport Transfers You can register for email alerts, bringing our best deals to your inbox each morning. Air New Zealand Airpoints Loyalty Program - Review [2022] https://ib.airnewzealandcreditcard.co.nz/login. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. What happens if I fail to complete the email and mobile verification process? We can also put your Airpoints account on hold to keep it secure while you investigate. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Avisworld.com-Car Rentals Site You also won't need to enter all your details and have someone snaffle it from under you while you're typing. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. What are grabaseat email alerts? Nicola Dennison - Head of Customer Loyalty - Mitre 10 (New Zealand Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. See the applicable Credit Card Conditions of Use for full details. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. You can also complete a MEDA form, or find out more about flying with a medical condition. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. The airline says more than 2,000 flights are booked everyday utilizing Airpoints a number which at first glance is surprisingly large given the size of the carrier and program's reputation for not being very rewarding. } If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. How does AirNewZealand manage personal information? However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Just ask "What is my credit balance?" If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. .content.header-bottom .usp-content { Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. Getaway packages. If you believe your credit card is compromised, contact your bank immediately. Please contact us: kiaora@airpointsstore.co.nz. Do update your password regularly. Airpoints is AirNewZealand's loyalty programme. I'm registered for grabaseat alerts but I'm not receiving them. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Data hack affects Air New Zealand airpoints members | RNZ News } As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. Update your contact information. Watching your AirpointsDollars and Status Points add up is easy with your online account. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? All you need is your six character booking reference ending in "H". Terms and Conditions Rewards programme points will be awarded on eligible rentals. } No, we will only send you grabaseat emails. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. To save you waiting, our Oscar the chatbotmay be able to assist. Visit www.hsbc.com.au or call 1 300 30 8 880. The relevant month, will be the statement period set out in your monthly statement. How can I improve my chances of getting a greenlight deal? Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. On the ground, you can earn with our hotel and rental car partners. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. Air New Zealand Internet Banking. Sometimes email filters inadvertently put emails into the junk box. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. If you have not setup your secret questions and answers previously, you will not be able to complete this process. How can I update my personal information and contact details for Airpoints? Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking Traduo de "your user name and your password" em portugus Your account will not be locked instantly, but you may not be able to complete transactions. Just because a website starts with https does not mean it's safe. You can also complete a MEDA form, or find out more about flying with a medical condition. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. If you want to add a bag to your booking, you can do so here. For your local free calling number, click the Help & Contact link at the top of the page. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. How are prices calculated in the low fare finder? Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. You will then be able to enter a new password. To reset your password, submit your username or your email address below. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. There are many ways to earn AirpointsDollars - to find out more,click here. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately.