Digital Trends Media Group may earn a commission when you buy through links on our sites. Free for everyone in the UK. Almost completes and then goes back to say not connected. Put my tv remote back where its suppose to be to watch tv hoping keeping it unplugged over night would fix it. Soo frustrating. I have many Fire Sticks but this was the first 4K. To tweak the settings, you can take these steps: If you're on Amazon Fire TV, simply go to Settings > Device Options > Date & Time and make sure Automatic Time Zone is switched on. When I finally get into settings, it boots me out of any app I open without even attempting to open it. What do I do? May have something to do with updating the phone to Android 12? The Fire TV logo will show that the device has shut down and is restarting, which is also the sign that you can let go of the controllers buttons. It will turn the tv on but wont navigate to do anything else. A restart can fix many loading issues and the black screen bug. Thats exactly what mine is doing, and none of these suggestions are working. Same problems- drops app in middle of program and remote navigation is incorrect at times. If your Fire Stick is not connecting to the internet while using a specific app, switch to another app to see if the problem is app-specific. The constant rebooting is usually because of the external drive issues. I tried every suggested troubleshooting method but nothing worked. is there a way to fix it for good? The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. I too had issues with my Firestick. I dont know what to do anymore. I just got another new firestick and Ive got a Toshiba tv. If your Fire Stick turns off by itself, there's likely a glitch. If nothing else works, a factory reset will completely wipe the device but fixes many issues. The channel guides come up. After wasting so much time trying to troubleshoot my Fire TV stick to no avail, and Amazon customer service recommends I buy a new remote or more updated Fire stick, and reading so many complaints about the new ones being received out there, I dont trust that throwing more money at Amazon Fire Sticks is the smart way to go. when i put my 4k max factory default it goes back to main screen, it wont let me do it. Tied to watch Paper Girls and the tv screen went black, told me I had no wi-Fi connection, which I did and couldnt get out of the screen. Moved my ROKU stick from my other TV and it works perfectly. Ive got a blue screen with no signal despite the correct HDMI input. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Once the device is set up, check to see if your problem has been solved. From there, click the 'Settings' icon followed by 'All Settings'. I have deleted apps and still screen is interrupted with not enough storage. I'm still having problems do you have a Support / Help contact? Try changing them for new batteries to see if this fixes the problem. This can be found at the bottom of the my Fire TV tab of the settings and will completely reset the Amazon Fire Stick. I have rebooted the router. Best answer as I tried everything else and this is what worked for me! Mine is just showing a black screen and amazon, so what is the answer? Should I not buy movies? What I have found is that the built in player has this issue. Head into the settings of your Fire TV device and open the display and sounds tab. How do I link my smart TV to the STV Player? The joy of watching TV went away when none of my HULU channels worked without delays and stopping, sooo not worth it. If the logo is displayed on your television screen, your device is likely stuck. Firestick worked fine then next day it didnt. Please assist. Is anyone having an issue with a white box on the screen that say Home, title of movie, app, ect and cannot get rid of it? Restart Your Fire Stick One highly effective method to fix many issues with your Fire Stick is to reboot your stick. I have to reset lipsinc at usually more than once a day by turning the firestick off and back on usually more than once a day.It is the wi fi 6 firestick. Today's tech news, curated and condensed for your inbox. The Fire Stick not working black screen problem can be frustrating, but theres often a straightforward solution that can fix it. I have bought an Amazon firestick which plays ok but it has a different version of player ( 4.11.2 FTV ) my tv version is is 4.1.2, 19-09-2021 It looks like we are all having issues this month. There is differently a glitch with the STV player and the samsung software. I have a rental house where most annoying is the fact that the live menu is not working. If your app crashes continually or refuses to load, begin by clearing the app cache using the following instructions: Step 4: Choose Manage installed applications. Please try again later. Step 2: Double-check that your television is set to the correct HDMI input for your Fire TV Stick. AI Voice Cloning Is Coming to Your PhoneHere's Why You Need to Be Careful, Bandcamp Doesnt Need to Replace Streaming to Win Big, Garmin Expands Its Running Watches Lineup With Two New AMOLED Models, UPDATED: Microsoft's Bing Chatbot Has Three New Personality Types, Xioami's New AR Glasses Highlight the Design Challenges Apple Faces, Why All These New AI Chatbots Are Fighting So Hard For Your Attention, Conversational AI Like ChatGPT May Soon Have a Face That Looks Human, TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Extra: Why Fire Sticks Show Black Screens. Mine did the same thing, spent an hour or so with tech on line. Click on the 'Join STV/Sign in' button. Im curious if youre happy with it? Something is wrong with Amazon Firestick, how can all of us be experiencing this same issue? Step 1: Download the Fire TV app for Apple or Android. Go to Settings > My Fire TV > Reset to Factory Defaults, then confirm when prompted. Changing HDMI port and batteries did not help. But I cant register it again. This is not an Amazon problem. I agree, starting early January, two Echo dots and one fire tv and one firestick all stopped working the same time the same day, and same as you i tried everything, appeasing Amazon reps, knowing everything they suggested wasnt going to work because i had already tried every damn thing suggested., Alexa is having understanding me right now, and three months later she still is, my correct password is apparently wrong and fire tv will not log in to Amazon, producing a tv screen picture that moves left to right constantly, re registering is failing every time, after 3 hrs on Amazon rep tells me my device must be broken, what all four of them same day, no worries she offered me 15% trade in for brand new, not a damn chance, as i know i would have the same issue with new devices. Same problem. Not sure what Fire TV device is right for you? Remote works, TV works, internet works, but it was slow and sluggish, didnt want to obey commands from the remote. in. This is now my 3rd broken firestick in about 6ish years. 1 Firestick and I get issues daily. In the past year, however, if I leave any batteries in the remote overnight, they are 100% dead the next morning. I realized it was not my fire stick it was that particular TV so I rebooted my TV and my Fire stick is working fine. I tried powering off for several minutes and then start again. Uninstall the application by following the steps above, but select the Uninstall option for step 6. Nothing. March 1st and my stick says installing updates. Plus watch STV and catch-up on missed shows (if you live in our broadcast area) I have 3 tvs with Amazon Firesticks, One tv has no picture, only sound, some strange channel. One, that is within feet of the modem often says cant connect to wifi. I have 2 firesticks. If I select VLC as a player, it's flawless. I'm on an iOS device and get an Error Code 3 message. To pair a remote to a Firestick head in the settings, select the add new remote button, and then hold down the home button on the remote for about 10 seconds. Enter the following fields; first name, last name, create a password, date of birth, I cant figure out why. This article covers a wide range of fixes to help you troubleshoot and fix an Amazon Fire Stick that's not working. Turned on/off the TV. Same here, two echo dots and one fire stick all stopped working same day, Alexa said she couldnt understand me at the moment i tried every suggested fix, and went through all the suggestions again and again spending over 6 hrs appeasing 3 different reps who gave up and said my devices were all faulty, right no way, 15% off price of new ones as mine were out of guarantee period, not a chance, because i know three devices do not all go faulty same day same time, i eventually de registered all the devices only to discover none of them will re register, the echo dots saying i am inputting the wrong wifi password when i am clearly not, the fire tv refusing to register saying there is a problem to connecting to Amazon then the tv screen starts moving left to right repeatedly making it impossible to choose try again or cancel, one month later and hundreds of hours spent trying to get these working (i dont give up easily) tried different router, even connected fire tv through ethernet instead of wifi, re installed app, tried app on phone tried app on laptop, different amazon account all to no avail, these devices are bricked, someone switched them all off or bricked, blocked them same day, something fishy is going on here, one thing for sure i wouldnt buy any Amazon devices ever again, they are not to be trusted, if Amazon are unable to get my devices to work and the reps honestly have not got a clue, otherwise i wouldnt be here writing this, strange thing this, isnt it, maybe Mr Putin is doing it. 17-06-2022 Pre-installed STV Player App on Samsung TV no longer working. They arent wi fi 6 firesticks. TV and internet working fine. I cant get past the reboot it just goes on and on with the four dots, Ive tried everything but it has been unused for a few weeks does that make a difference? Or, if youre a bonehead like me, my wife discovered that my sudden black screen after years of working was caused by it being unplugged. Tried few of the suggestions and none of them worked, My fire stick keeps on restarting on its own, dont know what else to do and I think Ive tried everything, My fire stick came up on the screen and said installing software but it wont install it it goes halfway through the Amazon screen comes up it goes off and goes back to the installation but its not installing anything and I cant go anywhere I cant get it off the installing. Why Does My Fire Stick Have a Black Screen? On your laptop, mobile or tablet,. Is TV Player down on Saturday March 4, 2023 and not working for you? When I was able to get in I removed some apps but still it reset again. I tried changing batterys and unplugging device and still have the same thing. Here are some of the best solutions listed, from easiest and quickest to more complex and time-consuming. Reset the WiFi. Think Amazon caused it with the update. Step 2: Release the buttons and wait 60 seconds before continuing. Get the Latest Tech News Delivered Every Day. Some TV models will automatically turn on when a connected HDMI device is powered up though many still need to be turned on manually via their remote. If you're still having issues, try rebooting and resetting the device. Ive done everything and nothing is working. I have tried everything, the remote is not functioning at all. Please provide a valid email address to continue. My Firestick is 2.5 yrs old and it just started cutting out right in the middle of watching something in YouTube and Prime Video. A VPN allows you to pretend you are in Scotland so STV will stream you whatever you want to watch no matter what country in the world you're in. Additionally, Amazon recommends that the devices are within 30 feet of each other, so if the connection isnt good, bringing them closer together can help. I really have a bitter sweet relationship with the firestick. Thank you so much! Looking at all these comments they are all recent. I have an issue, I have lost my original controler, and I cant even connect my controller because: 1, My fire stick is not configured, he appear on the page where i need to create an account 2: the controller still not want to be paired to go on the menu, My fire stick doesnt work at all I see Amazon comes up I See Fire TV comes up thats it it just keep roaming. in. Now wont initialize no matter what is done. While youre waiting for this, it couldnt hurt to restart your Firestick device as well. To provide the best experiences, we use technologies like cookies to store and/or access device information. Mine is doing the exact same thing. 3 devices now with issues in my home. Gripping drama box sets, eye-opening documentaries, true crime and classics like Taggart and High Road. This is making me consider switching to Roku after being with Fire Stick for 5 yrs! Same problem with a year old Fire Stick. Now I turn it on and nothing happens its just a black screen. Im glad its not just mine but what is the real solution? It lets hearing implant users hear a variety of audio content. If youre looking for a blanket answer for how to fix an issue with your Firestick, the best course of action is to restart the device, either in the settings or with the remote as described below. I press a profile the screen goes black. My Roku TVs (3) never give me issues. This means youll have to go through the entire Firestick setup process again before using the device. Fri, 17 Jan, 2020 12:05 PM I'm on an iOS device and get an Error Code 3 message. Turned on TV. Then stopped within 30 seconds. Check the Fire Stick remotes batteries. If possible, power your Fire Stick by plugging it directly into a power socket on your wall, not into your TV, another device, or through an adapter or surge protector. Step 1: Unplug the Fire TV Stick from the television and its power source, reconnect it, and try again. Plus, I never cleared any cache the entire time I had the stick. I will update findings if I am successful in my trials with this. Youview: I hear a loud pop/static sound between every ad break. So bad. Check your TV's HDMI input. What Causes Amazon Fire Stick Loading Problems? What Is the Trans-Atlantic Data Privacy Framework? However, any affiliate earnings do not affect how we review services. I dont care if some people think Im a conspiracy theorist but seriously, there are SO MANY PEOPLE right now and all this month that are suddenly having the SAME PROBLEM with their remotes!! Step 2: Navigate to Applications > Manage Installed Applications. My tv has stopped working completely since I plugged in the new firestick. Wtf? so the stick is pretty much useless. Now working fine. Clear the Fire Stick cache. Follow the directions that are posted above. New 4k fire stick and it keeps going to the restart screen. How did you fix this ? You purchased a Fire TV Stick to watch your favorite content, not the logo! Enter the following fields; first name, last name, create a password, date of birth, The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Hi Chris, tv details as follows, not tried resetting the hub, should I? ) in. Tried re-updating, and it says its up-to-date. They all work fine. in, When I search the apps so that I can download it again, it doesnt even show as an available app, This is a Samsung model ue32f6200 software version 2127, 17-06-2022 Then I guess that is why mine is not working!! Loaded just fine. mine has gone down tonight for 2nd tv. Just contact Amazon they gave me a new remote and all is fine now. Still nothing. Did you get it to work? My firestick does not get past the logo then goes blank, thats using a hub but connected directly to TV itll work. Help. But, I've had it confirmed: it's no longer possible to support the latest requirements of the STV Player on 2011-2014 (D range to H range) models due to technical limitations, and so it's been removed. Holding down the select play/pause does nothing. Holding the select and play/pause buttons down at the same time for about five to 10 seconds will make the Firestick reboot. To install an Amazon Fire TV Stick, plug the power cable into the power adapter and the Fire Stick, then plug the adapter into an outlet. Wait 10 minutes. Update your Fire Stick and its apps. I think someone is messing with Amazon and their customers. Copyright 1995-2023 All Rights Reserved. Let us know in the comments below, and, as always, thanks for reading.