I ordered an item from WA that was marked as posted on the 15th Aug. Tracking info as follows- Received by Australia post Wembley WA Sat 15 Aug 2.28pm Item processed at facility Redbank Qld Yesterday 10.49am Onboard for delivery Bundall Qld Today 6.51am Delivered Southport Qld Today 11.47am Ord. 26-06-2019 Seller despatched the 1250 phone using Royal Mail Signed For and not special delivery or tracked 24/48 hours. If the item shows as delivered, the buyer should initiate a query to Australia Post. The status says the item was "Delivered to agent," so the item shows as delivered. For a buyer, since opening mail that does not belong to you is illegal, all miss-delivered mails tend to be returned to the post office. Because they got back to me and said it was "left in the lobby with the other packages". I wasn't allowed to place my bid as it said that I had reached my I've put in the pointless Missing Mail claim on the USPS website and the Postman told me he'd "keep an eye out for it." Check out the options in the table below: To skip the nightmarish procedures, they can sign up for DoNotPay, use the Late Delivery Refund product, file a claim in a few clicks, and get the money back in minutes! Available for both RF and RM licensing. You can always tell, too, because the scan says delivered at some odd time like 9:44 am when the USPS carriers never get here until mid-afternoon or later, ever, ever. In addition, if the seller does not have any kind of tracking information, the resolution is the same. been received by the seller.Could you What on Earth has happened to the purchase history page over the last What did the AP site show against the tracking number? Use our app to draft documents and contracts, get them notarized, or send them using an online fax functionality of our app. Leaving negative feedback for sellers who have won Paypal claims doesn't comply with eBay's feedback policy which the seller can have removed. and not me getting the wrong item. I've had it happen where it was labeled "delivered" on one day and two days later the package actually arrived. You can start by submitting an Item not received request. You will need to submit the following documents as proof of purchase: You can request a refund online by visiting the official USPS website or in person by going to the nearest USPS location and explaining your request. 1,611 sales Poshmark Seller Listing Form | List Clothing on eBay Faster with Bundle of Product Listing Templates, Capture Item Description Information $13. This tends to involve providing proof of the items value (a PayPal transaction record is one example of evidence) and a copy of the original shipping receipt. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. (Not Ebay). Since there is no tracking info other than 'accepted at post office' and 'delivered' there are several possibilities -. USPS Says Delivered But No Package (What To Do). You do not have permission to remove this product association. Any items returned without a RMA number will be refused. Ask him to leave feedback. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. Refunds cannot be issued for improperly packaged returned items. VISA the credit card doesn't allow buyers to file chargebacks 1 day. I did pay using a credit card and through paypal. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. 10:38 AM. worried? So much so that this has created a problem with dishonest "item not received" claims, where even the USPS proof of delivery is not sufficient evidence for eBay to side with the seller. Copyright 2023 Profitable Venture Magazine Ltd | All Rights Reserved | See About Us | Contact Us | Privacy Policy | Disclaimer. on by Rupert Fri Feb 01, 2019 3:56 pm, Post Even ebay customer care admited that my shipping number is not trackable so i sho. Item specifics. eBay seller which, went it arrived, was not as described.The item was Deliveries may be delayed due to Royal Mail industrial action. . Most of our Prime packages arrive in 4-7 days, but they are usually marked as delivered within the 2 days by USPS. You do not have permission to remove this product association. I might sound shrill on the phone. 7 ; Cylinders, 2 Cast Iron Sleeves. Long story short, package was not delivered and as far as I could tell was not left at a neighbor. by Nissanzx1 Fri Feb 01, 2019 11:32 pm, Post If you paid by credit or debit card, contact your card issuer for advice. We have helped over 300,000 people with their problems. For E-Z-GO gas (2 cycle) 1976-93. the buyer said she has the item for a few days and ebay told me they have to wait till there is confirmation. View related content below. This reflects doubt. This is worse around the holidays but is a problem all year. This has happened to me a couple of times with eBay initially refusing to protect me. by RickBoglehead Sat Feb 02, 2019 5:14 am, Post I need help again. Item not received- tracking says delivered. I also informed the seller in case it gets returned. Have it in mind that once the buyer has less than 5 feedback ratings and/or has been an eBay member for less than a month, chances are you are dealing with an untested customer. WE DO NOT DECLARE VALUE LOWER THAN THE ITEM'S PRICE NOR MARK PARCEL AS "GIFT". Only advise them to open a case with the delivery service. 10:03 AM. by criticalmass Sun Feb 03, 2019 11:23 am, Post A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. of oil is required for the Mow N' Stow Series engine. It also might be advisable to stop by the neighbours to see if they might have grabbed the package either by mistake or for safekeeping. Questions on how we spend our money and our time - consumer goods and services, home and vehicle, leisure and recreational activities. on Ordered an item and the wrong thing item was delivered, Strange Message when Trying to Add an Item to my Basket, Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! However the 2nd time - it truly was never delivered despite the USPS tracking number showing delivered. Options. - eBay case is still open, but I can't post any message since the seller asked ebay to step in, soon after I opened the case. Made from military-standard aluminum . by NewOldGuy Fri Feb 01, 2019 5:14 pm, Post If valid tracking information is showing that the item has been delivered to the intended destination within the correct time frame, as the seller you do not have to refund or otherwise resolve the situation with the buyer. Amazon Package Sent to the Wrong Address? - Such an expensive item was sent without special delivery or tracking (post office normally advise against it, as 'signed for' post only provides 50 compensation). It was marked as delivered at 6:30 pm. I believe one time the item might have been stolen at my door - a 2nd time it was never delivered (I had video evidence). Get stock market quotes, personal finance advice, company news and more. Can no longer save searches / or change default ho fake cardas golden reference power cables. 11:48 PM. 30-01-2014 Briggs & Stratton 18 HP VANGUARD Model Series 350700 Email: Oil Capacity 56 fl. I tried to buy a van on ebay today, it went for 7500, but I was bidding by htdrag11 Fri Feb 01, 2019 3:49 pm, Post However, here are things to do as a seller in this situation. Now I am abroad and the parcel shows as delivered. Copyright 1995-2023 eBay Inc. All Rights Reserved. A close friend worked in a post office in Westchester County (NY) both inside and delivery. DoNotPay is invaluable when dealing with companies and their confusing policies, but we can also help you bypass tedious government procedures. Ended: 28 Feb, 2023 19:55:19 GMT. Shop with Afterpay on eligible items. 26-06-2019 You dont have to bother figuring out how to file a claim or request a refund by yourself anymore! Note that buyers have up to 30 days after the estimated delivery date of an item to report it missing on EBay. DoNotPay is the most efficient way to get a refund, regardless of the carrier company. 02:06 PM. eBay cant confirm delivery without tracking so the funds will be held for 21 days. If your eBay buyer hasn't received their package yet, but the status says it's been delivered, they should track the package before taking further action. have never seen before. The next thing to do as a seller with a missing item is to make an insurance claim with the shipping company. They pulled a "cannot deliver, unsafe, no one home" game once, I called her, said I am in my home office looking at my mailbox. - edited The item is probably useless now and eBay will issue a prompt refund out of my account when they are notified I received the item. a better phone than I purchased, as a goodwill gesture? Nct video call event 2021. Yet, I never received it. two items showing on a large computer screen, such a waste, the Also, don't understand why they cannot share the serial number after I had made payment almost instantly, also why they didn't want an ebay case. We are here to explain all you need to know about package delivery and the steps you need to take if your parcel is missing! Photos not available for this variation. Around here the USPS is lazy and scans things as delivered when they're put in the carrier's truck, and then at some point over the next 2-4 days the carrier actually gets around to delivering the package to the door. I should add that we now sign up for FedEx or UPS tracking. Infact the concierge received signed for parcels for two other residents on the same day but none for me. This does not mean that you have to issue a refund. If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. 10:16 AM, I agree with what fellow members have already said, I know what I wish I could say, but I won't, on Find many great new & used options and get the best deals for 2022 $2 "C" Mint Mark - 75th Anniversary of Peacekeeping Card at the best online prices at eBay! by ResearchMed Fri Feb 01, 2019 5:59 pm, Post 23-01-2014 by htdrag11 Fri Feb 01, 2019 4:30 pm, Post Luckily, the seller posted the item to a location 300 miles away from me, which saved me from getting scammed. Do not give your opinion on whether you believe they are telling the truth or if the package may have been lost. .not sayin' they use one for flying of course. ______________________________________________________. eBay goes by tracking only. As an eBay seller, theres nothing worse than getting informed that the item you sent hasnt been delivered, but the delivery status says the opposite. Condition: Very Good. This will mean closing your Ebay case. I just realized the "Garbage" Purchase History des VAT 20% confusion on when VAT is added to stamp pu New glitch since eBay messed with purchase history. end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. Many ebay buyers will claim INR if they got an item with no tracking, because they know they will win the claim) kingu42 3 yr. ago 05:09 PM, "In response to your claim, the seller has provided proof of shipmentindicating that the item was shipped to you. And stays Now I am abroad and the parcel shows as delivered. link on ebay. 10,000 Per. eBay's final decision is based on their discretion. Last updated on Oct 28, 2022 14:04:21 EDT View all revisions View all revisions. The easiest way to resolve "item not received" requests is to provide tracking details showing the delivery address and delivery date of the item. The seller is reliable and I've purchased from them before without any problems. . You can do this by logging into your account and clicking the My eBay link, which will take you to a summary page. Y I called back, and of course because I don't have her personal details she needs to do it. In one case the carrier scanned it as delivered when he got to our street, but (probably in a rush) did not deliver it and it was back in the post office. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. Signed For is not a tracked service but usually there is a map with GPS co-ordinates. However, RM track and trace clearly shows the package was delivered to Durham Delivery Office and not your address, or any private address. The USPS service in my city is horrible in general though. However, RM cannot send me any written communication because 1. the parcel wasn't addressed to my correct address and the sender should contact them not the reciever (published on their website). We offer a plethora of articles that might come in handy if youre facing other delivery problems, such as: DoNotPay will help you take care of your item delivery problems and send a delivery refund request in your stead, but we can do so much more along the way. Money will be released on the date stated on paypal because there's no delivery confirmation to release it sooner. 26-06-2019 by THY4373 Fri Feb 01, 2019 5:07 pm, Post If you use DoNotPay's Burner Phone and Virtual Credit Card products, you'll never have to supply your real info to random companies again. by htdrag11 Sat Feb 02, 2019 1:22 pm, Post A person receives packages or parcels containing various sorts of items which were not ordered or requested by the recipient. by stoptothink Fri Feb 01, 2019 4:41 pm, Post So it seems this is a disturbingly regular practice by USPS. We are unable to accept for return any product received after the expiration of the RMA. That wouldn't encourage me to do much. Privacy Policy. However he asked me to pay This penny can be worth more to a collector who values it for the gold and for the coin itself. 05:30 PM. In any case, RM cannot send the receiver (me) any written communication firstly as per the policy published on their website and secondly because the parcel wasn't addressed to my correct address, meaning I cannot be the receiever. Copyright 1995-2023 eBay Inc. All Rights Reserved. I requested to have the negative feedback removed and eBay claims calling me a scam artist and falsely accusing me of selling faulty products is not a legitimate reason for feedback . If you use our app, you'll have no trouble filing FOIA requests, passing government exams, reducing property taxes, as well as drafting legal documents and getting them notarized in a single app! by mega317 Fri Feb 01, 2019 4:14 pm, Post For sellers on eBay, one sure way to protect yourself is to use eBay or PayPal shipping labels. Ebay requires tracking on everything you sell, otherwise you forfeit all seller protection, because there is no evidence you even sent anything aside from the buyer's word (and lets be frank, everybody lies. You bought something that didn't actually exsist. With this information, you should be able to get a refund through Paypal. I exactly did that before posting here. This happens with virtually every package we order from Amazon, I can all but guarantee it is your local post office. Should I appeal this through ebay or just dispute the transaction via PayPal or my credit card? your items have been paid for, dispatched, or feedback left or received. Avid user of forums on variety of interests-financial, home brewing, F-150, EV, home repair, etc. Enjoy learning & passing on knowledge. I am unbelievably disappointed. The content you are looking for has been archived. Try now. There is a new update, the seller sent a message and attached a proof of postage, which has my correct postcode, but strangely RM signed for confirmation lists 'Durham DO' as the delivery location, which is 300 miles away from where I live. It is the sender of the parcel that has to in initiate the complaint with Aust Post. by Teague Fri Feb 01, 2019 6:49 pm, Post I googled and found that people struggled to get this 'prrof of non-delivery'. anyway this should have been seller's responsibility, not buyer's. Learn more - opens in a new window or tab. Send a message to your buyer; provide empathy, stating that you will do your best to resolve this dispute for them. If the carrier cannot fit an item into a mailbox and decides the package should not be set outside of a house, they can and will retain the package and hold it for future delivery. If the seller responds but doesnt have delivery confirmation, they can either issue a refund or offer a replacement item. 26-06-2019 I recently opened a case for an item that I purchased and didn't Material: Not Listed Size: 9.5 as marked on shoe Merchandise is sold As Is - Items are not tested for . This is just annoying that RM won't give me any written confirmation as per their policy and eBay still want me to get a 'mis-delivery' confirmation and not the seller who's error this is. I will lose my money if ebay decide the case without considering all facts (fortunately, I purchased using a credit card, so wonder if they can help). a morning and I'm already sick of having to fetch my mobile phone to get Howbeit, if this happens, you can contact the local postal service and ask that they locate the package. by corysold Fri Feb 01, 2019 5:21 pm, Post 05:20 PM Whilst it is unfortunate that you didn't receive your item, I must say that I think the feedback you left them is VERY harsh, considering all avenues could not have possibly been taken as yet by you in resolving this issue. Because the seller was able toprovide proof of shipment, we cannot reverse this transaction or issue arefund. - I have already provided them with passport stamps etc. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There is no If it is regular parcel post, that is only tracked to the delivery centre, I believe. Otherwise I might consider suggesting a partial or even full refund if I was feeling generous and I believed them that the item didn't arrive. There, you will click on the Purchase history link on the left sidebar, locate the item in question, click See request details, followed by Ask eBay to step in. eBay will then review the case and respond within 48 hours. Thanks, they immediately spotted the scam and agreed to issue refund within 48 hours. Do You Need a Business License to Sell On EBay? The "Seller" could have just posted anything else of a similar weight. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. doesn't happen again. Stock photos, 360 images, vectors and videos .Pairs and hatching eggs are shipped in order of full payment being received. Find It In Seconds! But that day I received nothing. 90 minutes later package was brought to my front door my a different carrier who was handed it and told to bring it to me immediately. 26-06-2019 I checked and the order was supposed to have been fulfilled by USPS and I went to tracking on their site as well, which also said delivered. item was delivered. Despite 2 separate ebay customer agents approving my refund, today I received an email asking me to obtain a proof of non-delivery from royal mail within 30 days to obtain a refund. on Item specifics. If there was, then they may have simply forgotten to give you the package. The little symbols have gone, so you can no longer see if after my own ' investigation' I was able to p Hi I have recently encountered problems bidding near the end of auctions I did not receive the parcel even a few days after the estimated date due to Royal mail strike. If you're getting a refund, it will go back to your original payment method. by 2pedals Fri Feb 01, 2019 3:57 pm, Post No guarantees are made as to the accuracy of the information on this site or the appropriateness of any advice to your particular situation. Also, as per eBay's ask, I contacted RM via phone and they confirmed the parcel was delivered in Durham and the address on the parcel did not match my address. When he puts a package in our mailbox, he scans it right then. - Seller sent the item to themselves or their relatives and not to my address (no location tracking). If this is the case, it is still the buyers responsibility to contact the postal service for an insurance claim. However, if the sender requests this information, they will get a written confirmation of misdelivery." 'Durham DO' is a delivery office and not the final destination so check with RM where the package has ended up. which prove I and my family weren't even present in the UK to accept the parcel, which means someone has falsely signed for me. by mariezzz Fri Feb 01, 2019 8:55 pm, Post Keep working with the seller. not required if the items value is less than $750. Could your business benefit from fast, flexible funding? That's right curra and if the item was lost and never delivered then OP might of had to do something about it.