What happens if I tag on, but I change my mind? Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. New to Clipper? You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. 2020, Metropolitan Transportation Commission. Getting Started. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. A couple of things have to happen before you can use the value. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. My transit benefit program told me they sent you the money. No notice, even though they have my email? The tag will not register if you place your device or card too low or high on the screen. #16 of 92 Boat Tours & Water Sports in Seattle. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Funds are immediately available when added using a vending machine at BART. There are no discounts available at the BART vending machines. Tag again or use another payment method. I was charged the wrong fare. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. We do not accept cash, checks or debit cards requiring a PIN. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can also set up Clipper on your phone through Apple Wallet. We will automatically send a declined payment notice to the email address in your Clipper account. Call us 800-888-2535; Contact us; Enter search term: Go. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Was I supposed to activate it somewhere? Phone. Learn more about using Clipper on your phone. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. An email notification will be sent out 7 days prior to travel as a reminder for check-in. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Can two people use the same card at the same time? Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Please note that you cannot use your phone to unlock bikeshares. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Can I set up Auto-Reload for cash value and a pass? There's no need to open an app. Prior to that he was an assistant sports editor at the paper from 1984-1987. Select Clipper card and follow the instructions to add a card and load value. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Choose your payment method and complete the order. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Thats why we say to allow a few extra days if you are picking up your value on a bus. Please plan accordingly and allow sufficient time. You have up to 6 months to spend down your balance, so you can load the funds. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Clipper is now available throughApple Pay and Google Pay. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). What happens if my transit benefit order will exceed the $300 cash balance limit? This page includes balance protection, online accounts, and card cancellation. Can I get a Clipper card before I arrive? On the cable car, the conductor carries a handheld card reader. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. A little work up front helps you save money. All rights reserved. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. We offer a variety of discounts as outlined here. Check out the r . See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Please check out this 2022 guide to Seattle whale watching. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Funds added using Apple Pay and Google Pay areimmediately available for use. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Can I manage my Clipper account and pay my transit fares with my phone? Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. All rights reserved. Learn more on our luggage policy. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Will the toll lanes reduce traffic jams? Why wasnt I notified this would happen? Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. You will only need a valid passport (or other valid travel document, see below) to enter Canada. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. If you do not hear any beeps or see any lights, your card may be defective or damaged. Why not? The reason for this has to do with how much space unused orders take on their computer system. No. All rights reserved. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. When will I be charged for my Auto-Reload value? When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Purchase at various retail locations , including BART and Walgreens. Limited-use tickets are not available on phones. A single beep and a green light means you paid for your ride. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. 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STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. The terminal is located on Alaskan Way at Pier 69. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. All FRS Clipper employees and crew are fully vaccinated against COVID-19. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Only registered Clipper cards are eligible for refunds. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. There is a 50 cent surcharge per trip for paper tickets. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. You will need to tag your card to a card reader or ticket machine to activate it. This page includes when value is available, online orders, different types of value, and blocked cards. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Once you do that, it will show up in your account. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Center the card or device over the "Tag Here" graphic on the screen. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. You can also order value at the same time. Key Clipper information translated to Chinese. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. If you forget to tag off, thats the fare you will pay. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Key Clipper information translated to Spanish. Vista Panoramic Upgraded window seats in Vista Class. In person at the AC Transit Customer Service Center. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Using Clipper. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? You can order a card and value online but note we can only mail cards to domestic addresses. Yes. Getting Started. learn more. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. For iPhones, theantenna is in the top third of the phone. Boarding starts 1 hour before your boat is scheduled to leave. If you want to ride, you will need to tag again. Please learn more about traveling with pets. Clipper card pending passes cash value. This is just another barrier to transit: an opaque payment system. Report a lost, stolen, damaged or defective card and discuss replacement options. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. We've made it easy with quick guides to every service on Clipper. To find the cost of a particular BART trip, use the BART Fare Calculator. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. You will still need to use your plastic Clipper card for this. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. After your second tag, the card reader will display a message that your initial tag was refunded. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. The Victoria Clipper V vessel is a passenger-only ferry. We do allow walk-up day-of guests to purchase tickets if space allows. To find out more information about replacing an RTC card, please visit 511.org. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. See the Apple Pay How-To page for more details. Log in to your Cilpper account with the email address we have on file and provide an updated email address. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. See the. However, there are 3 Clipper vendors at SFO. The RTC Clipper card is a photo identification card. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. How do I set up and use a Clipper card on my phone? Riders are encouraged to get a Clipper Card to avoid the surcharge. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal.