AGE UK LONDON Business Description. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news It's not just quicker to view bills and track orders, you can even test the speed of your broadband. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. one. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. That means you get fast, reliable speeds. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Tavis House London WC1H 9NA | 020 7820 6770 . Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. That means there are no busy periods or dips in data service to worry about. Broadband & internet BTnet We always aim for 100% target availability, but sometimes things do go wrong. Sounds good doesnt it? By phone 0800 800154. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Get a 200Mbps leased line for 299/month (ex VAT). Starts with two letters followed by six or seven alphanumeric. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. That looks like a residential order number rather than a If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Mobile costs may vary. Create an account Are you an EE Mobile customer? No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Search The Phone Book from BT to find contact details of businesses across the UK. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Our purpose is as simple as it is ambitious: we connect for good. Representative Office. Its consistent, reliable connectivity for your business. You'll find it on your bill. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Its quick, easy and available 24/7. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Offer ends 5 March 2023. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Small and medium businesses Got up to 250 employees? track your order. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Weve even listed the BT opening hours so you dont make a phone call for nothing. Lessons BT Business Teach Us We're sorry but you need to use a different order tracker for that reference. Free from UK landlines. Want to write to us? Starts with 5 or 6 numbers, followed by 6 numbers. In order to view the dashboard you will need to add 0 to 5 employees,250+ employees,6 to 249 employees. All day, every day. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Download it now to be totally on top of things: View, pay, and download your bills. Maybe there's a problem with your order. The developer provided this information and may update it over time. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Or ring us on : 0800 672 331 Register a complaint Contact Our insights and events hub is your go-to destination for help and advice on the future of your business. WhatsApp us, The quickest and easiest way to contact us. Online, report a fault with your broadband, phone, or BT email. By email Send message We aim to respond to your email within 48 hours - excluding weekends. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. a fault or order with your fault or order references. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Using Wi-Fi that doesnt drop. Well offer the fastest fix with the first available visit youre in control to change it. Its really that simple to contact BT Broadband by SMS. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. We know that the internet is key to your business, and downtime means lost revenue. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Contact BT for help and support with your BT broadband, TV, home phone or mobile. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. You'll get a PDF file to keep and print out. Download our Service Level Agreement to find out more. How to Buy an Online Listing . Monday-Friday08:30 - 17:00Free from UK landlines. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Discover SME solutions You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Got up to 250 employees? Contact sales. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Our SME solutions are for you. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Monday - Saturday08:00 - 18:00Free from UK landlines. There are lots of quick and easy options to manage your . Our great-value business broadband offers fast speeds and a reliable connection. There are no limits to what people can do when they connect. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BTnet Express From 50Mbps Ideal for smaller businesses How does BTnet work with cloud applications? Compare leased line pricing and find the best fit for your business. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Available 24/7Free from UK landlines. We needed to save money for the good of the Gosport and Fareham Academy Trust. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. 08:00 - 18:00. Sometimes we can identify and fix a fault at the same time. Your order number will look like one of these. This price does not include in-life modifications, upgrades, or moves on existing services. And if you do experience service stops, well provide money-back credit. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. View bills, set up and manage devices, check service status, speed and much more. We're here to keep your teams connected as the trusted partner of businesses around the globe. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Contact BT Business. Terms and Conditions apply. The quickest and easiest way to contact us. Monday - Friday. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Running cloud-based applications. Connect your people and places with smart solutions tailored to your business. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Faults and Orders dashboard. Whether you run a small or larger business, we have a BTnet solution for you. This is just a tiny fraction of the information contained on BT Business' contact page! At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Read more about our network latency here. Log in to report a fault and youll go straight to the correct place to fix problems. It's a little bit too early to track your order yet. T&Cs apply. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . However, a well-designed system should route a customer to the right person. BT broadband complaints. That's why we've been named as a leading service provider by Gartner. order and you'll shortly receive an email with an order number you can use to Location. Our SME solutions are for you. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Popular shortcuts Order number Track a fault Report a fault If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Fibre business broadband only 25.95/month. the new account(s) in My Permissions.Go to My permissions. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Achieve a smarter digital future with our technology and business solutions for public sector providers. If you have a complaint about BT, there are several ways in which you can make a BT complaint. If you have an issue you can find out if is just you, or impacting others in your area. A BTnet Leased Line not quite right for you?